How we handle your information.

01 Scope

This Privacy Policy describes how Harbor Coaching & Consulting LLC ("Harbor Coaching," "we," "us," or "our") collects, uses, and protects information when you visit our website, inquire about our services, or engage us for coaching.

Harbor Coaching provides coaching and consulting services. We are not a licensed mental health provider under HIPAA, and the protections described here are coaching-confidentiality protections — not clinical ones. If you require clinical mental-health care, we will refer you appropriately.

02 What we collect

We collect only what we need to run the engagement. Depending on how you interact with us, this may include:

• Contact information you submit through our lead form or booking calendar (name, email, phone, partner name).
• Intake information you share during a Triage Call, Structural Audit, or coaching session.
• Engagement records created during the work itself — session notes, your Harbor Guide, written deliverables.
• Payment information processed securely through Stripe — we do not store full card numbers on our systems.
• Basic website analytics (page views, referring sites) to understand how the site is used.

03 How we use it

We use your information to:

• Schedule and deliver calls, sessions, and the 14-Day Reset.
• Communicate with you about your engagement — appointment reminders, session follow-ups, and the Harbor Guide.
• Process payments and maintain accurate business records.
• Improve our services and respond to questions.

We do not sell your information. We do not share it with advertisers or data brokers. We do not use it to train third-party AI systems.

04 Coaching confidentiality

Individual sessions within the Harbor Reset are held in coaching confidentiality. What you share in a one-on-one session is not repeated to your partner without your explicit agreement.

However, coaching confidentiality is not absolute. It may be broken if:

• There is a credible risk of imminent harm to yourself or another person.
• Disclosure is required by a court order or subpoena.
• Required reporting laws apply (such as suspected abuse of a minor or vulnerable adult).

We will tell you up front if any of these conditions apply to your situation.

05 Who we share it with

We share limited information with the tools we use to run the business:

• GoHighLevel — our CRM, calendar, email, and SMS platform.
• Stripe — payment processing.
• Google Workspace — email and document storage.
• Netlify — website hosting.

These providers process data only on our behalf and are contractually bound to protect it.

06 Cookies & analytics

Our website uses minimal cookies for core functionality (session persistence, the booking calendar widget). We use privacy-respecting analytics to understand which pages are viewed — we do not track you across the web.

You can disable cookies in your browser at any time without affecting your ability to book or engage with us.

07 Retention

We retain engagement records (session notes, Harbor Guides, invoices) for the period required by applicable business-records and tax law. After that period, records are deleted or fully anonymized.

You may request deletion of your contact information at any time — see Your Rights below.

08 Your rights

You have the right to:

• Request a copy of the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your contact information.
• Withdraw consent for marketing communications at any time.
• Lodge a complaint with a relevant data protection authority.

To exercise any of these rights, email jonathan@harborcoaching.com.

09 Security

We take reasonable technical and organizational measures to protect your information: encrypted storage, authenticated access, and limited personnel. No system is perfectly secure, and we will notify you promptly if a breach occurs that affects your information.

10 Contact

Questions about this policy, or about how we handle your information? We would rather answer than have you wonder.

11Terms of Service & SMS Consent

Service Scope. Harbor Coaching & Consulting LLC ("Harbor Coaching") is a coaching practice. Services provided are coaching, not licensed psychotherapy, mental health counseling, or medical care. Coaching is not a substitute for therapy. If you are in crisis, contact 988 (U.S. Suicide & Crisis Lifeline) or your local emergency services.

Engagement Agreement. All coaching engagements (including The Harbor Reset™, Individual Harbor Reset™, Dry Dock™, and Compass) are governed by a separate written engagement agreement provided to clients prior to the start of services. The engagement agreement controls in case of any conflict with general site terms.

Use of Site. Information on this website is provided for general informational purposes. It does not constitute professional, legal, financial, or medical advice. Use of this site does not create a coaching, therapeutic, or fiduciary relationship.

SMS & Phone Consent (A2P 10DLC). When you submit your phone number — whether through this website, the Triage Call booking, or any intake form — you consent to receive transactional and engagement-related SMS messages from Harbor Coaching & Consulting LLC. These messages may include appointment confirmations, scheduling changes, intake reminders, session check-ins, and follow-up communications related to your engagement.

Message Frequency & Rates. Message frequency varies depending on your stage of engagement. Standard message and data rates may apply per your mobile carrier agreement.

Opting Out. You may opt out of SMS communications at any time by replying STOP to any message. Reply HELP for assistance. Opting out of SMS does not affect your engagement; we will simply continue communications via email or phone.

No Sharing. Your phone number, email address, and any session content are never sold, rented, or shared with third parties for marketing purposes. See our Privacy section above for full data handling.

Booking & Cancellation. Triage Calls are complimentary. Paid engagements are governed by the engagement agreement, which includes specific terms regarding scheduling, rescheduling, cancellation, and refund policies.

Limitation of Liability. Coaching outcomes depend on client participation, honesty, and effort. Harbor Coaching makes no guarantees about specific relational, financial, or personal outcomes. To the fullest extent permitted by law, Harbor Coaching's liability is limited to the amount of fees paid for the specific service in question.

Governing Law. These terms are governed by the laws of the State of Minnesota, United States, without regard to conflict-of-law provisions.

Changes. We may update these terms periodically. Material changes will be reflected in the "Last updated" date at the top of this page.